At East Coast IT Services, customer satisfaction is our priority.

Service-Based Refunds

• Refunds will only be considered if services were not delivered as promised.

• Requests for refunds must be submitted within 7 days of purchase.

• Partial refunds may be issued based on the stage of service delivery.

Product-Based Refunds

• Hardware/accessories may be eligible for a refund or replacement if defective.

• Refund requests must be raised within 7 days of delivery with proof of purchase.

• Products must be returned unused, in original packaging.

Non-Refundable

• Customized solutions, software licenses, and digital products are non-refundable.